Hello you’ve reached your electricity company. For enquiries about reconnection, disconnection please press 1. For account enquiries please press 2. To report electrical faults please stick finger in socket and we’ll follow the flashing lights. To speak to someone with a brain please call a different number.
Hello, thank you for calling xxx. How may I help you?
Hi. I have just bought this house from my dead mother’s estate and I need to change the billing details to my name.
So you want your name on the account?
I want my mother’s name off the account and it in my name since I own the house now.
*give account no*
Are you listed on the account as an authorised contact?
No, I don’t expect to be on the account as an authorised person – when I rang a few months ago to tell you the bill would be late no one would speak to me because I wasn’t my dead mother.
*She goes off to find out about changing the account over*
Are you there?
Is [mother’s name] there with you now?
(Yes but spelling everything out on the Ouija board is making my arms tired so please confine your questions to yes/no answers!)
No, she’s dead. (I mean how many clues did you need to figure that out?)
Oh. One moment please.
A bit later she returns, asks me to fax through a copy of the death certificate or a notice from the paper and says it will all be fixed.
Which is different from the guy who would not speak to me a few months back when I wanted a 2 week extension on an account and advised me to go in to see them with a letter from my solicitor, copy of the will etc etc. Apparently it would be illegal for him to discuss the account with me. I said I didn’t want to discuss it, just put a note on it that it would be paid in a fortnight. No can do he said. So sorry, not spending $$$ on solicitors fees to tell you I don’t get paid till the end of the month. Feel free to spend more money and time sending me overdue notices.